Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed.
Can I change or cancel my order after it’s been placed?
Once an order is placed and processed, we can only cancel it if it hasn’t been dispatched yet. If you need to make changes, please contact us as soon as possible, and we will assist you based on the status of the order.
Will I be charged customs or import fees for international orders?
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are not included in the shipping fee and are the responsibility of the customer.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship globally. At checkout, simply select your country, and we will ensure that your Miss Temptress products are delivered straight to your doorstep. If your country is not listed, please contact our customer support for assistance.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order’s journey. You can easily follow its progress using the link provided. If you don’t see the email, please check your spam or junk folder, as sometimes it may land there.
If you experience any issues or cannot find the tracking information, feel free to reach out to our Customer Care team at support@misstemptress.co.uk, and we’ll be happy to assist you.
How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days. Delivery time depends on your location. Within the UK, delivery usually takes 2-5 business days. For international orders, delivery may take 5-10 business days. A tracking link will be provided once your order ships, so you can follow its progress.
How much does shipping cost?
We offer free standard shipping on orders over £50 (within the UK). Shipping fees for international orders or for smaller UK orders will be calculated at checkout, depending on your location and selected shipping method.
Returns & Exchanges
What is your return policy?
We always want you to be completely satisfied with your purchase. If for any reason you’re not, you can return any unused items within 30 days of delivery for a full refund. Items must be in their original condition, with all packaging intact. Please contact our customer support team to initiate the return process.
Can I exchange a product?
We do not offer direct exchanges. If you wish to receive a different product, please return the original item and place a new order.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you received an incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll resolve the matter quickly by either sending a replacement or issuing a refund.
Product Questions
Are Miss Temptress products cruelty-free?
Yes, all Miss Temptress products are cruelty-free and vegan-friendly. We do not test on animals at any stage, and our formulas do not contain any animal-derived ingredients.
What ingredients do you use in your fragrances?
We use high-quality, safe ingredients in all of our products. Our fragrances, for example, are composed of luxurious natural extracts and high-grade safe synthetics, in line with IFRA (International Fragrance Association) safety standards.
Are your fragrances safe for sensitive skin?
Yes, many of our customers with sensitive skin enjoy our products without issues. However, we recommend doing a patch test before applying new products, especially if you have known allergies or sensitivities.
Affiliate Program
Does Miss Temptress have an affiliate program?
Yes! We offer an affiliate program where you can earn commissions by promoting Miss Temptress products. As an affiliate, you’ll receive a unique referral link or discount code to share with your followers. For every sale made through your link, you’ll earn a commission.
How can I join the Miss Temptress affiliate program?
To join, simply visit our Affiliate Program page and fill out the application form. Once approved, you’ll receive your affiliate link and additional details to get started.
What commission can I earn as a Miss Temptress affiliate?
Affiliates earn a competitive commission on sales made through their referral links. For full details on commission rates and structure, please check the Affiliate Program page or reach out to our support team for clarification.
Are there any perks for being a Miss Temptress affiliate?
Yes, affiliates enjoy exclusive perks including early access to new product launches, special discounts, and marketing support. We also offer additional incentives for top-performing affiliates.
Customer Care
How do I contact Miss Temptress customer support?
Our dedicated customer care team is here to help. You can reach us via email at support@misstemptress.co.uk. We aim to respond within 1–2 business days. For urgent inquiries, feel free to mention that in your email, and we will prioritize your request.
